Privacy Policy

Privacy Policy

Company Information

  • Data Controller: Home Horizon Ltd

  • Address: 85 City Road, London EC1V 1JN, United Kingdom

  • Phone: +44 7441912816

  • Email: support@homehorizon.co.uk

  • ICO Registration: [ICO Registration Number]

Legal Compliance

This policy complies with:

  • UK GDPR (General Data Protection Regulation)

  • Data Protection Act 2018

  • Privacy and Electronic Communications Regulations (PECR)

Information We Collect

We collect personal data to fulfill orders, improve your experience, and provide customer support. "Personal Information" refers to any data that can identify an individual.

Legal Basis for Processing

  • Contract Performance: To fulfill orders and provide services

  • Legitimate Interests: For marketing, analytics, and service improvement

  • Consent: For optional marketing communications

  • Legal Obligation: For compliance with legal requirements

Device Information

  • Purpose: To optimize site performance and user experience

  • Collected Automatically: Using cookies, log files, web beacons, tags, and pixels

  • Shared With: Shopify (our eCommerce platform)

  • Includes: Browser type, IP address, time zone, cookie data, pages viewed, search terms, and site activity

Order Information

  • Purpose: To process orders, payments, shipping, and provide support

  • Collected From: You, at checkout

  • Shared With: Shopify and payment processors

  • Includes: Name, billing/shipping address, email, phone number, and payment details

Customer Support Information

  • Purpose: To assist with inquiries and resolve issues

  • Collected From: Direct communication with you

  • Shared With: Internal team and relevant service providers when necessary

Minors

Our website is not intended for individuals under 18 years old. We do not knowingly collect data from minors. If you believe a child has submitted personal information, please contact us so we can delete it.

Sharing Your Information

We may share your personal information with service providers to help deliver our services:

  • Shopify: Powers our online store

  • Payment Processors: To process secure transactions

  • Shipping Carriers: For order delivery

  • Email Providers: For support and marketing communications
    We may also share data to comply with legal obligations or protect our rights.

Targeted Advertising & Analytics

We may use your information for targeted marketing through tools like:

  • Google Analytics: For website analysis and user behavior

  • Marketing Partners: We may share data on your browsing behavior and purchases

  • Shopify Audiences: We may share anonymized purchase and usage data

Opt Out of Targeted Advertising

You can opt out of targeted advertising through:

  • Your browser settings

  • Unsubscribe links in emails

  • Direct contact with us

How We Use Your Information

We use your personal data to:

  • Process and fulfill orders

  • Manage payments and deliveries

  • Communicate about products, promotions, or updates

  • Improve our products and services

  • Comply with legal obligations

Your Rights Under UK GDPR

You have the following rights:

  • Right to Access: Request copies of your personal data

  • Right to Rectification: Request correction of inaccurate data

  • Right to Erasure: Request deletion of your data ("right to be forgotten")

  • Right to Restrict Processing: Request limitation of processing

  • Right to Data Portability: Request transfer of data to another service

  • Right to Object: Object to processing for direct marketing

  • Rights Related to Automated Decision Making: Including profiling
    To exercise any of these rights, contact us at support@homehorizon.co.uk.

Data Retention

  • Order Data: 7 years (for tax and accounting purposes)

  • Marketing Data: Until you unsubscribe

  • Website Analytics: 26 months

  • Support Data: 3 years after last interaction

International Transfers

Any transfers of data outside the UK are protected by appropriate safeguards under UK GDPR.

Cookies

We use cookies to enhance your experience. These include session and persistent cookies, which help us:

  • Remember your preferences

  • Track website performance

  • Improve customer service and advertising
    You can manage cookies through your browser settings. Disabling them may impact your experience.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Complaints

If you're not satisfied with how we handle your data, you can lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.

Changes to This Policy

We may update this policy periodically. We'll notify you of material changes by email or through a notice on our website.

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